Shipping policy

Shipping Policy

Last Updated: September 15, 2026

Thank you for shopping with Simply Sweetgrass! We work with trusted fulfillment partners to bring you a variety of clothing, accessories, gifts, and unique finds.

Order Processing

Orders are typically processed within 2–5 business days after your order is placed.

Some products may require additional processing time depending on the supplier and availability. Processing times do not include shipping transit time.

Shipping Times

Once your order has been processed and shipped, estimated delivery times may vary depending on the product, fulfillment provider, and shipping method selected at checkout.

Standard Shipping: Approximately 5–10 business days
Express Shipping: Approximately 3–5 business days
Print-on-Demand Products: Approximately 5–10 business days after processing
Other Supplier Products: Delivery times may vary depending on the item and fulfillment location

Please keep in mind that these are estimated delivery times, not guaranteed delivery dates.

Tracking Information

Once your order ships, you will receive an email containing tracking information when tracking is available.

Please allow up to 48 hours for tracking information to update after your order has shipped.

Multiple Items in One Order

Because Simply Sweetgrass works with multiple fulfillment partners, items purchased in the same order may be shipped separately and may arrive at different times.

You will receive tracking information for each shipment when available.

Delayed, Lost, or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, and your local carrier first.

If your package has not arrived, please contact us at hello@simplysweetgrass.com so we can help investigate.

For packages that are delayed, lost, damaged, or missing, please contact us within 14 days of the expected delivery date.

Once a package has been transferred to the shipping carrier, delivery delays may be outside of Simply Sweetgrass's control. We will do our best to assist you in working with the carrier.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your purchase.

If you notice an incorrect address, contact us as soon as possible. We will do our best to correct the address before the order is processed.

Once an order has been shipped, we may not be able to change the shipping address.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged packaging and product.

We will review the situation and work with you toward an appropriate resolution.

Weather & Carrier Delays

Simply Sweetgrass is not responsible for delays caused by severe weather, natural disasters, carrier disruptions, holidays, customs delays, or other circumstances beyond our control.